Privacy Policy

DraftHelper Privacy Policy

DraftHelper "the App” provides draft order editing service (including checkout link generation, applying discount, rearranging line items and editing line item properties) "the Service" to merchants who use Shopify to power their stores. This Privacy Policy describes how personal information is collected, used, and shared when you install or use the App in connection with your Shopify-supported store.

Personal Information the App Collects

When you install the App, we are automatically able to access certain types of information from your Shopify account:

Your shop's location ID and name, this is only used for when you use the deduct inventory feature, which the app will deduct inventory from the selected location.

Your shop name and shop contact email, this is only used for support and emergency contact purpose.

Draft Orders data, including line items and customers details, this is only used for the app to function.

How Do We Use Your Personal Information?

We use the personal information we collect from you (your store name and contact email) and your customers (orders line item data, draft order customer address, customer name and email) in order to provide the Service and to operate the App.

Your store name, store's location IDs and contact email is stored on the app's database, your customers data is only retrieved on-demand from Shopify API, and is never stored in our database. Please refer to the Data Protection Agreement to see in detail what data is stored on the database, these are strictly for app functionality purpose.

Sharing Your Personal Information

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

Your Rights If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.


We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at or by mail using the details provided below:

Level 30, No.1, Jalan Pinang, 50450 Kuala Lumpur